Contact Center Representative

JOB DETAILS:

Enterprise Holding 

Contact Center Representative                        

Location:    STL Contact Center                               

Ready to start your career?   

Star right here.

The St. Louis Contact Center for Enterprise Holdings EAN Services currently has openings for Contact Center Representatives.  

As a Contact Center Representative, you will provide customer assistance by working in one of the following support positions within the center:   Reservation Sales Agent (Remote & In-House), Roadside Representative, Customer Care Representative, Insurance Support Representative, or Call Back Representative .  This position offers paid training, competitive benefits and discounts, a professional and friendly team environment, and a conservative business casual dress code. 

All positions are Full-Time with a starting pay of $11.10/hr.

Contact Center Representative Responsibilities :        

Handling incoming calls efficiently resolving a variety of basic customer service inquiries

Selling reservations for offices nationwide

P rovide excellent customer service to customers

Consistently meet established performance and quality standards

Locate and interpret complex information from a number of databases

Communicate information considered unsatisfactory by customers in a tactful manner.

Handle multiple tasks (ie., talking with customers while accessing information in a computer)

Offer alternatives and options to overcome objections

Cross-sell and up-sell associated items

Adapt to the needs of individual callers

Adhere to shift assignments in a 24 hr/7 day operation

Ability to handle routine work tasks performed in a structured environment

Provide timely and accurate information reflecting a customer-oriented image

Maintain a courteous and pleasant demeanor while speaking with external and internal customers.

Contact Center Representative Qualifications :

High School Diploma or GED

Must be at least 18 years of age

Must be authorized to work in the US an not require sponsorship, now or in the future

Minimum of 6 months previous customer service experience

Minimum 1 year work experience at the same employer.

Basic computer navigation skills and knowledge of Microsoft Office Applications

Insurance industry experience (hands on claims/file management) and/or understanding of ARMS a plus

Must be able to work 40 hours per week

Remote Reservation Sales Agent opportunities require the following:  

Must live in Missouri or within 2 hours of the Contact Center if Illinois resident

Have a permanent residence with a defined working space (home office, spare bedroom, etc.) that is clean, ventilated and quiet

Working space with three prong outlets, working smoke detector, fire extinguisher, and first aid kit

Ability to gain and pay for high speed internet through either DSL or cable

Ability to secure and pay for a separate business phone line

Reliable transportation to attend onsite training, meetings, or if unsolvable technical issues arise at the home office

Successful completion of new hire training

If you are interested in exploring an opportunity as a full-time Contact Center Representative for Enterprise Holdings in St. Louis , MO , we ask that you please click on the Apply Now button to start the online application process.

We look forward to hearing from you today.